Dear TWU Financial Aid Director, Governor Jackson:
 
I was unable to get my approximately $3,400 Perkins Loan into forbearance--until February of 2014--despite multiple efforts. I would attempt to call the loan servicer, but unlike other businesses, there wasn't an option to leave a voicemail afterhours for call back the next day. When I finally obtained the servicer's correct fax number, each and every fax failed to reach the servicer. I had an accurate fax number and attempted to fax the forbearance paperwork at least three or four times over a several week period.

 

Then, due to the phone and fax difficulties, I called the servicer again and found someone willing to accept the paperwork as a secure e-mail PDF attachment. Due to these communication troubles I had already experienced with the loan servicer, I asked the servicer to acknowledge the receipt of my e-mailed paperwork, which they did. Thus, after over a month of unsuccessful phone calls and faxes, I thought I had finally gotten them my documentation.
 
However, after around two weeks of further communication problems, I was shocked to learn that (1) my account was in default, (2) about $1,000 in fines or fees were added to my loan balance now at $4,424.00, and (3) a collections agency was calling me and threating legal action. I spent over an hour on the phone with them. The collections company is as follows:

 

Williams & Fudge, Inc.
300 Chatham Ave. P.O. Box 11590
Rock Hill, SC 29731-1590
1-803-329-9791 Fax 1-803-329-0797

 

Unless I'm misunderstood, according to both the loan servicer and the collections company, these efforts are on behalf of TWU, which owns the debt; therefore, all I'm asking is a reasonable postponement of repayment until I can assess what went wrong and perhaps a related dispute with TWU is resolved by the U.S. Department of Education (DOE).

 

Please let me know if you can help or have further questions? My student ID is 901007674-0932752.

 

Sincerely,

Suran Wije   suran3@hotmail.com    512-577-9453